# General purchase advice: Ask your questions/for advice here!

**URL:** <https://forum.headphones.com/t/general-purchase-advice-ask-your-questions-for-advice-here/6620>\
**Category:** I need advice!\
**Created:** [May 18, 2020, 5:21pm UTC](https://forum.headphones.com/t/general-purchase-advice-ask-your-questions-for-advice-here/6620 "2020-05-18T17:21:04Z")\
**Posts on this page:** 1\
**Showing post:** 3786

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**Author:** ![hottyson](https://sea2.discourse-cdn.com/flex016/user_avatar/forum.headphones.com/hottyson/32/25048_2.png) [@hottyson](https://forum.headphones.com/u/hottyson)\
**Post date:** [November 1, 2021, 3:34pm UTC](https://forum.headphones.com/t/general-purchase-advice-ask-your-questions-for-advice-here/6620/3786 "2021-11-01T15:34:55Z")

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I have contacted multiple companies. Some of them have ignored my emails when I had been making odd requests and asking odd questions. However, I have had immediate responses from all non-Chinese companies when asking for service on products that I already purchased, which seems to be a priority focus for most companies.

Companies that contacted me immediately for product support were Schiit, Audeze, Monoprice.  
Companies that contacted me immediately for odd requests and odd questions ZMF, Audeze, Schiit, Burson, TTVJ.  
You can get a very good feel of which companies are good from the forum members. There is also a thread where feedback is shared;

> [@Feedback for Gear Companies-Customer Support](https://forum.headphones.com/t/feedback-for-gear-companies-customer-support/2780):
>
> I thought this might be a good category for our community to share experiences with customer support for different gear purchased. No matter if it was good or bad , I thought it might benefit us for purchases from companies who our community has had experiences with. This may or may not aid in making better informed decisions of buying. I know that experiences can vary between buyers interpretations of products recommendations and interpretation of support’s intention. I would liken that to…

The truly bad customer support companies have well known reputations, such as Questyle. Sometimes I am very excited and eager and I try to have patience with companies. Especially with the demand and supply chain problems that have cropped up. I just take a step back and take a breath. There are lots of people here to help us.

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