I’d tell burson this and see what they can do to help you fix this… Most likely they’ll help you out
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Burson 20% off sale through Monday 11/27 with code BF2023.
It applies to “all” products, but not the new Soloist Voyager. I checked… 
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This is driving me crazy. I bought the Conductor 3 Reference but it developed a terrible static noise. It happens even when the volume is off. I haven’t heard it while using the DAC output. I’ve sent Burson emails since Friday with no response yet. I am not even sure if they’re getting these since there is no confirmation when you send them a “message” on the website. I read somewhere else this may be the display, or this may be the volume knob… anyone know exactly what this is and how to fix it?
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So it has only been one work day then since they haven’t replied? I’d maybe wait a bit longer, they’ve been responsive to me when I dealt with them
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Yea I’m jumping the gun here…should add that I bought it second hand and have only till the 20th to return. But I got a very good price, typically wouldn’t be able to afford the unit, so I’m hoping it’s a cheap fix. I was also considering bringing it to a local shop that’s done a lot of vintage stuff for me, but it will take them a few days to diagnose…
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Keep us in the loop for what the problem ends up being. These types of trouble shooting for problems such as yours help educate the likes of me and this community for that matter. 
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Have you tried to replace the Burson op amps with the non-discrete op amps that come in the box? I remember a comparable situation and it was one of the Burson op amps that was faulty.
Yes, Alex from Burson got back to me and asked me to switch them out. I followed the instructions in the online manual but there is no sound at all from the spares. There are four blue indicator lights next to each op amp, when the original vivids are in, all four lights are solid bright blue. When I put the replacement op amps in, one of the lights flickers and looks very dim, the other three lights look solid bright… Maybe one of these spares is bad too? They messaged me on Thursday night and have not gotten back to me yet after my reply that same day. If I cannot sort this by next Friday I may be forced to return the unit. I am running close to close of my return window. If it’s a matter of 200 to 300 dollars for new op amps I’m willing to go that route.
Would I be able to test the vivid op amps using my Cayin iDac 6 MK2? I can pop them in there to see if I hear the static? However, the DAC function from the C3R does not seem to have the noise. It’s only when using preamp and headphone out.
Hi all, we diagnosed the issue and Alex from Burson said there was most likely a problem with the amplifier board. I even purchased new cheapo OP amps to make sure (I fried the old cheapo amps not knowing which were singles and duals).
Shipping the item back to Burson was too expensive so I returned it to the seller. The return went through ok and I got my money back. The seller stated there is still a warranty on the item so I’ll have him deal with all that. He also confirmed the noise would happen from time to time (so why sell it in the first place 
).
Meanwhile I’m debating on whether to get a demo unit of this again, or possibly the GT demo but that is a bit out of my range right now.
I thought the USB implementation of the unit was one of the best I’ve heard. Since the unit worked fine with DAC out, I spent many hours comparing it with the onboard DAC of the HINT 6 via USB, Master 7, Parasound DAC 1100, Theta Gen V, and Cayin iDac 6 MK2 briefly. I thought the USB implementation was the best out of all those, although I still preferred some aspects of other DAC’s using the SU02 transport.
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