OK, so HERE’s a nightmare, with a happy ending.
Just got my Aeolus today, unpacked it, plugged in my cable to each earpiece, and…well, I did something stupid in plugging in the cable because I heard a sickening “plink” and had unseated the pins in the earpiece housing. Totally my fault, totally stupid.
I called ZMF in a panic and got a perfectly chill Zach on the phone who (and I think he was being kind for my benefit) assured me that things like this happen, and he’d send me out a return label right away and get this fixed ASAP.
Imagine having these in your hands after such a wait and being unable to hear them, and to put them back in the box and ship them away! But Zach and Bevin are such amazing people, and are going to make this self-inflicted wound heal as quickly as they can.
What a day.