I thought this might be a good category for our community to share experiences with customer support for different gear purchased. No matter if it was good or bad , I thought it might benefit us for purchases from companies who our community has had experiences with. This may or may not aid in making better informed decisions of buying. I know that experiences can vary between buyers interpretations of products recommendations and interpretation of support’s intention.
I would liken that to the same as the varying opinions of all of us in the audio community regarding likes, dislikes, impressions and so on with audio equipment.
For example recent experience for me would be a purchase I made right here on Headphone.com. My interpretation of a piece of equipment was not as I expected.
Immediately Andrew and Taron stepped up and made everything right. In fact they exceeded my expectations in their remedy. Extraordinary customer service and support, thereby highly recommending them to anyone. I’m sure that comes as no surprise to anyone on this forum.
2nd Example . I recently bought another system. I bought the entire Nativ Audio system, which I really loved . https://www.nativsound.com/en/ craftsmanship, quality and design that went into this system was nothing short of extraordinary. The main issue I had was it did not play well with my dac, where some blame could be partially mine for lack of research. Nonetheless Kevin and John bent over backward to help me and after some expense to them, refunded every single penny from their Chinese location . This lends me to recommending their commitment to excellence in their company. With customer support being an important part of that to them. Once again I recommend them and will follow them for their future projects.
Sorry this topic has been wordy, but we seem to live in a world where customer support seems to less important as in the pass. Maybe this topic will encourage our community to pass on experiences with each other and possibly help each other to avoid what for us can be costly mistakes.